Partner Support Services designation Public Preview

Welcome to the portal for the Partner Support Services designation Public Preview. If you qualify and have been approved, please click the button below to access the Partner Support Services designation Portal.

Access Partner Support Services designation Portal

*Access to the portal is exclusively for qualified Partners.

Want to join the Partner Support Services designation Public Preview?
Learn more about the program below.

What is Partner Support Services designation?

The Partner Support Services designation Program is designed to elevate and acknowledge partner capabilities in providing support to end customers.

Partners who meet specific criteria will earn a Services add-on to their existing solution designation badge for Support.

The program will identify and differentiate Solutions Partners who provide a top-tier support experience to end customers. This differentiation is intended to increase customer retention and consumption through improved Partner support quality.

About Support designation

Program Overview

The resources below will help you understand the process and requirements for the Support Services designation Program.

Learn Partner Journey

Why the need for designation?

Why the need for designation?

Download PDF document

Partner Journey

Ideal Partner Journey

Download PDF document

Want to get started?

Nominate Here

Support Service designation Program Requirements

Pre-requisites
Requirements
Benefits
The three Pre-requisites to be considered for the Support Services designation:

At least 1 Solution designation

Modern Work

Azure Infra

Azure Data & AI

Business Applications

Digital Apps

Security

A paid support offering

Advanced Support for Partners

Premier Support for Partners

Delegated Admin Privileges

Via CSP

Other OBO privileges

Frequently Asked Questions

Will there be a fee to attain the Support Services designation?
No.
How many Partners will be participating in the Public Preview?
We are aligning with customer demand. Rather than aiming for a specific number of Partners to add to the program, we are adapting to customer needs.
As an Indirect Reseller, how can I attain the designation?
In the initial phase, the designation will be for Indirect providers and Direct Bill CSPs only. However, we are actively exploring opportunities to incorporate Indirect Resellers in the future.
Will you issue individual designation badges for each solution area, or will there be a single badge covering all Solution areas?
We are currently in the planning stages to determine how we can link the Support Services designation to the solution area badge. Stay tuned for further updates.
As a CSP Partner, I already provide support to my end customers. What additional value does obtaining this designation offer to me?
As a Direct Bill or Indirect Provider CSP, you will be able to distinguish yourself from other CSP Partners. Additionally, we will help you resolve issues with your end customers without having to engage Microsoft.
Should I follow the steps using the Partner location ID specific to each location, or can I use the Partner global account that consolidates all locations and holds all the Solution designations currently?
If your global VOrg ID is approved, simply proceed with the global VOrg, and it will cover your specific Partner location ID.
What is the target incident rate?
To be qualified, Partners are required to have a 0.6% incident rate or lower. Incident rate ((# of cases escalated to MSFT * Cost of support) / Cloud Billed Revenue). Target incident rate is still to be determined for GA later in FY24. Bugs are accounted for in the target.
How closely aligned are the teams managing the Support Services designation Preview and the Partner Support Improvement Campaign?
Support Services designation recognizes successful Partners, while the Support Improvement Campaign assists those with high incident rates.
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